Friday, December 14, 2007

The Indignities of Work Travel, Chapter 4

Final Chapter - see Chapter 1, Chapter 2, and Chapter 3 for context.

I'm was in Dallas this week, staying at the W Victory Hotel. I could only reserve a room Monday-Wednesday when I made the reservation during the weekend, but the agent suggested that I ask when I arrived, since "you will be at the top of the waiting list for a room."

Tuesday night, get back to the hotel from dinner. I stop by the front desk.

Me: "Excuse me, I'm due to checkout tomorrow and I'd like to stay until Thursday. I'm on the waiting list to get a room for tomorrow night. Can you tell me if I'll be ok?"
Front Desk Dude: "Um... I don't think we'll be able to accommodate you."
Me: "Can you tell me where I am on the waiting list to see if I'm close?"
Front Desk Dude: "Well, there's a pretty substantial waiting list."
Me: "Do you even know what my name is? How can you know where I am on the waiting list?"
Front Desk Dude: "It's not you, it's that the waiting list is pretty far down the line."
Me: "Huh? What's above the waiting list? Did you oversell the rooms? If so you shouldn't kick me out of my room."
Front Desk Dude: "Actually, we need your room because we have some VIPs coming in...."
Me: "And I'm not a VIP?"

The conversation degraded from there, but I got to keep my room. Next week it's the Ritz-Carlton. I'm not staying at a W anymore, despite the Starwood points system.

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Friday, December 14, 2007